Refund policy

Premierify™ Jewelry — Returns and Refunds

Return window: You may return eligible items within 30 days of the invoice date. Items must be unworn, unaltered, and in original packaging (including any certificates, gift boxes, or accessories).

Start a return (RMA required):
Email chic@premierifyjewelry.shop with the subject line:

RETURN REQUEST – (Your Name, Order #)

Include in the email:

  • Order number

  • Item number & description

  • Ring size (if applicable)

  • Quantity returning

  • Reason for return

We will reply within 1–2 business days with a Return Merchandise Authorization (RMA) and instructions. Do not send anything back without an RMA—packages without an RMA will be refused and returned to sender.

10-day notification for issues: If your order arrives damaged, defective, or incorrect, please contact us within 10 business days of delivery with photos so we can resolve it quickly.

Where to ship: Send your return to the address provided in your RMA approval email. (We provide the correct return address with your RMA to ensure proper processing.)

Return shipping:

  • Customer-paid for change-of-mind/fit/style returns.

  • Premierify-paid if the item arrived damaged, defective, or we shipped the wrong product (we’ll supply a prepaid label with your RMA).

Packaging and Tracking: Please pack securely (padded mailer or box). Use a trackable shipping method; we’re not responsible for returns lost in transit without proof of delivery.

Refunds: After your return is received and inspected, Refunds are typically processed within 5 business days, but may take up to 10 depending on your bank. You’ll receive an email confirmation when processed.

Exchanges: If you prefer an exchange, note it in your RMA request. Exchanges are subject to inventory availability; otherwise, we’ll process a refund per the terms above.

Non-returnable items:

  • Customized, engraved, or resized items

  • Final-sale or clearance items (marked “Final Sale”)

  • Gift cards

Partial refunds / refusals: We may deny or adjust a refund if items show wear, alteration, or missing components/packaging.

International orders (if applicable): Duties and taxes are non-refundable. Return shipping costs are customer-paid unless we made an error.

Questions?
Email chic@premierifyjewelry.shop

Or call (307) 217-8848 (Mon–Fri, 10am–6pm PST).